Easy Ordering Steps

Normal lead time is 8 weeks from receipt of order to shipment.

(6 or 7 week rush service also available-see Order Form for details/costs.

We understand that starting any new project can be a daunting task and we try to make it as easy as possible for you.  Below we have described the design process in 5 simple steps. Please feel free to print this sheet as a reference for presenting your idea to your committee.  We are available to you toll-free at 1-800-908-1152 to offer design suggestions, marketing tips, or answer any questions about your particular needs. Please call us for a complimentary sample kit.  (Kit includes a 3-D sample of both our ornament and suncatcher in our gift-ready packaging, price list/order form, and information brochure).

1. Choosing a subject and artwork guidelines:

Simply supply us with a postcard, sketch, photograph, line drawing etc. of the subject to be rendered. We have specialized in designing custom ornaments for more than 15 years, so our talented artists are able to work from most any form of artwork you can supply.  Most of our designs feature a 3-D design.  Therefore, a photo or drawing is needed showing your preferred perspective, (For buildings, be sure to also show the left and right edge of the building where it meets the ground). The more detailed your photos or drawings, the more accurate and realistic your design can be.    Additional photos of windows, doors, siding and shrubs/trees allow us to capture a more realistic representation of your subject.  If emailed, please send jpeg photos at the highest quality  possible-preferably at least 300 DPI (Dots Per Inch). Artwork can be e-mailed to pharmour@gmail.com, or sent with your order as photo prints or on a disc.

2.  Choose your product type(s):

All of our ornaments are photo-etched of solid .020 brass, and therefore are very sturdy.  We offer two finishes, 24kt. gold finish or a silver-look imitation rhodium finish.  You may order your ornaments flat or 3-D.  Your ribboned ornaments will be packaged and “Gift-ready” in a blue board box, with a blue velour insert and a clear cover secured by a gold elastic ribbon.  The dark blue contrasts beautifully with the finish of your ornament to highlight the detail and craftsmanship.

Mailer Ornaments - Flat, ribboned ornaments in a cello sleeve. 3-D Ornaments- 3-D brass ornaments are the most popular selling item due to their high perceived value, high profit margins, and year-round application. 3-D Suncatchers- The elegance of your brass ornament is further enhanced with real hand-swirled stained glass.  (Sky-blue or opalescent white are available.)  Adding stained glass to your design  eliminates a seasonal focus, making it an ideal year-round window suncatcher, or desk/mantle decoration when displayed on a brass stand (available in bundles of 5 from The Ornament Company). Mix and Match- You can mix and match ornament and suncatcher quantities of the same design to meet your order minimum because they use the same tool.  Offer buyers a little variety, with no additional development fees.

3.  Submit your order:

To begin your order we will need artwork, a completed Order Form and a deposit of 50% of your entire order.  You can determine your deposit amount by multiplying the piece price by the number of pieces, adding the development fee and dividing that total in half.    We offer low minimums of only 200 pieces, with price breaks at 300, 500, 750 and 1000 pieces. Our one-time development fee of $225 (also well below the industry standard) covers both the design artwork and tooling dies we need to create your custom piece.  This is a one-time fee that is not incurred on reorders.     Order terms are 50% deposit with order, balance due to release delivery.  In order to keep our pricing and minimums low, we prepay our suppliers, and for that reason we do not extend terms. We will fax you an order confirmation when we receive your order, and keep you posted on the progress over the course of the next eight weeks.      We will be happy to e-mail you an order confirmation showing pricing, quantity, estimated freight, and deposit amount  upon request, in lieu of submitting an order form.

4.  Approve your design-

Approximately two weeks after we receive your complete order,  we will send you a paper cut-out sample for your approval.  This heavy board paper cut-out will show your design, the wording, where the metal is pierced through, and the tab(s) that will make it 3 dimensional.  This is only a paper cut-out with paper bending tabs. The actual tabs will be very solid when etched in brass. This is your opportunity to make any minor revisions necessary.  Upon your written approval we will begin the tooling process.  (Changes cannot be made once we tool your design, or a new $225 development fee will apply.)

5.  Final Shipment-

About 4 weeks after we begin the tooling process, we will begin final production.  At that time, we will send your final invoice for payment.  This invoice will show the final piece count, tax where applicable (Virginia only) and the freight charges.  For payment, we accept Visa or MasterCard, prepaid check, or ship your order UPS COD.  Generally we finish the production of your order in 7-10 days and sending your invoice ahead of time allows for your processing of the payment while we complete production.  Upon receipt of your final payment we will ship your order and free marketing kit (complete with a custom photo sales flyer), via UPS Ground, and e-mail you the tracking and delivery information.

Ordering in the Christmas Season-

Our “Christmas rush” runs from about August 15th right up until Christmas.   Please place your order as early as possible.  During this season we recommend  you place your order early with a requested ship date.  We will hold your completed order until your requested ship date.  Ordering early with a ship date ensures that it will be ready when you need it, and you won’t incur rush processing fees, or expensive expedited freight charges.  Our production cycle in this season can run up to 10 weeks.  Orders placed after October 1st may not be guaranteed for Christmas delivery (Guaranteed expedited 6 week service is available until November 1st at $200 ) but we do go “above and beyond” to make every effort to complete your order quickly.

Reorders-

Reorders take 3-4 weeks.  No tooling fees apply on reorders. Minimum reorder quantity is 300 pieces. If your order is date -specific, please allow an extra week or so as a time cushion. (Sending orders UPS air to meet an event deadline can prove be very expensive.)